Frequently Asked Questions


Fabric

Will my fabric be cut in continuous length? 
We will do our very best to cut your fabric in continuous length, if it is absolutely necessary to you please email us immediately after purchasing the fabric so we can make a note of it straight away.

If i preordered fabric from you, how long will it take to arrive? Can i increase my order after the round ends? 
Fabric that are on preorder has a 6-8 weeks turnaround as the manufacturer will be printing the fabric in bulk which then be shipped to HQ. A further 1-2 weeks will apply for the fabric to be sent out from us to you. A total of 7-10 weeks. During busy times of year we cannot tell just how long the delivery will take as it will be in Australia Post/Sendle's hands. We can only wish for a speedy delivery.

Unfortunately you cannot change the quantity of your order once we have sent out the order to our manufacturer. We will however always have some extras for retail but we only order in limited quantities of up to 3 meters. Ideally we will be increasing our retail stock in the near future.

Can i get a refund on my preorder if i change my mind before the round ends?
Unfortunately we do not issue refunds based on change of mind. However we will be happy to exchange it for a different print but only if you let us know BEFORE the round ends.

Shipping 

How long does it take for you to pack my order? 
We will do our very best to pack your order within 1-2 days. If we do experience packing delays due to a high volume of orders we may be delayed up to a week.

When will my order be shipped?
We post out packed orders every Monday, Wednesday and Friday. 

If you have any further questions that are not here in the FAQ page, please message us on Facebook or email us at info@maylarosecraftboutique.com and we will do our best to give you a reply as soon as possible.